Managed Operations
24×7 operations for mission-critical GPU infrastructure — on our capacity or on yours, run by local teams under a contractual SLA.
Whether the capacity is ours or yours, the same local engineers are on it: continuous on-site operations, RMA coordination and incident response under defined SLAs, with proactive incident management across every active estate.
Two tiers, one window
| Tier | Role | Position |
|---|---|---|
| L1 | Data centre operations + RMA engineers | Stationed on site |
| L2 | Network + GPU server engineers | Senior engineering |
| PM | Project / service delivery manager | Single contact window |
Response by priority, in the contract
| Priority | Level | Response |
|---|---|---|
| P1 | Critical | 1-hour response |
| P2 | High | 4-hour response |
| P3 | Standard | Next business day |
Continuous monitoring — proactive incident management across all active deployments.
Active managed services
Indonesia
32× · 32-server GPU estate
Active managed serviceSingapore
31× · GPU servers on an InfiniBand fabric
Ongoing Day 2 operationsMalaysia
64× · Rack-scale GPU cluster for a Tier-1 data centre operator
Under monitoringServices include: L1 DC operations · GPU server management · network monitoring · RMA coordination · SLA incident response.
Seven stages, one goal — recovery
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01
Detection
Identify issues through monitoring, alerts or user reports.
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02
Assessment
Evaluate severity, scope of impact and affected systems.
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03
Containment
Take immediate measures to prevent the impact from spreading.
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04
Investigation
Investigate the root cause and the path to resolution.
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05
Recovery
Implement the fix and restore systems and services.
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06
Verification
Confirm service stability and monitor full recovery.
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07
Closure & RCA
Document findings and implement improvements.
Guiding principles: Protect people and systems · Act fast and responsibly · Collaborate effectively · Communicate clearly · Keep improving
End-to-end RMA, detection to closure
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01
Fault detection
Monitoring or alert triggers, user-identified issues, ticket raised to RCS support.
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02
Troubleshooting & verification
Initial troubleshooting, hardware fault verified, affected assets identified.
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03
RMA request
RMA raised with the OEM with required information; OEM approval.
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04
Replacement
OEM approves the RMA, replacement shipped, defective part returned.
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05
Install & verify
Replacement installed, function verified, system confirmed operational.
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06
Closure
Ticket updated, resolution documented, RMA closed.
Covers all in-service assets: GPU servers · CPU servers · network equipment · storage · other infrastructure.
- All RMA activity follows OEM policy and warranty terms.
- RMA turnaround depends on the OEM and parts availability.
- RCS monitoring integrates alerting, tracking and reporting.
The rest of the lifecycle
Deployment & Integration
How the capacity you rent got built: rack mount, cabling, OS and driver provisioning, network configuration — four phases, one point of contact. Also delivered as a standalone project.
ObservabilityObservability & Monitoring
RCS — our own monitoring platform, purpose-built for AI infrastructure. You watch your own GPUs, fabric and storage through the same pane of glass our engineers do.
Tell us what you need to run.
Share your workload requirements, market focus, and timeline. Our expert teams across Taiwan, Singapore, Malaysia, and Indonesia will design the optimal compute service—leveraging our existing GPU capacity or building a dedicated infrastructure tailored to your needs.
Talk to our team →